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Coronavirus - English

Please comply with the recommendations from the authorities – including when using public transport.
You can read the recommendations on

Please show consideration for each other and keep your distance.
Please travel during off-peak hours, if possible.
If you are ill or think you might be infected, do not travel by bus, train or flex transport.

Avoid crowds

In order to avoid the spread of coronavirus, city buses and regional buses take fewer passengers than usual.

The permitted number of passengers is printed on the bus doors. A 12-metre bus can transport 50 passengers, and a 13-13.7-metre bus can transport 60 passengers, and an articulated bus can transport 80 passengers. The small city buses in Odense (route 10) can transport a maximum of 20 passengers.

Our travel guarantee does not apply in this extraordinary situation.

You cannot buy cash tickets
You cannot pay with cash in the buses – in order to avoid contact between passengers and bus driver. Instead, you can pay with rejsekort, the mobile ticket app or buy a ticket on webshop.fynbus.dk

Keep your distance – including to the driver

For the safety of the driver and in order to prevent the spread of coronavirus, you are not permitted to use the front seats of the bus. Furthermore, it is not allowed to use the front door. You may enter and exit through the back doors.

On the education routes – the ones with a U in the route number – you must check in and out on the same travel card reader in the middle of the bus. The driver adjusts the card reader according to the location of the bus, so please have some patience, and make sure that you are checked in or out properly.

How are the buses running?
The buses are running according to the normal timetables.
The night buses on the regional routes and route 44 (the non-stop buses to SDU in Odense) are not running yet.

Flex transport

It is still possible to use the flex transport service, and we have taken a number of steps to lower the risk of spreading virus.

Find out more about flex transport and coronavirus

Do you need assistance regarding your rejsekort?
The FynBus customer centre is open Monday from 10 AM to 4 PM and Tuesday to Friday from 10 AM to 3 PM. The telephones are open as usual.

Some of the other sales outlets are closed, and therefore, it is not possible to get personal assistance there.
You are welcome to call the rejsekort customer centre on +45 70 11 33 33 or the FynBus customer centre on +45 63 11 22 00.

NB! Sales outlets marked with red are still closed.

Would you like to have your ticket refunded?
Up to and including the 10 May, you can get a full refund on a number of ticket products, if needed.

Depending on your type of ticket, you should call us or write to us to get a refund. Find out how here.

Call us

You're welcome to call us if you have questions or need help.

Opening hours:
Mondays and thursdays: 10-17
Tuesdays and wednesdays: 10-16
Fridays: 10-15

6311 2200

Write us

Feel free to send us a message or a question, and we'll get back to you soon.

Click here and write us a message